Privacy Policy

SurgeTide Agency ("SurgeTide," "we," "us") respects your privacy. This policy explains what information we collect through our website, forms, phone calls and text messages, and how we use it.

What we collect

• Contact details you give us, such as your name, email address, phone number and business or organization name.
• The content of messages, form submissions, calls and texts you send us.
• Your text messaging opt-in and consent records, including the date and time of consent.
• Basic website usage data, such as pages visited, browser type and general location, collected through cookies and similar tools.

How we use it

• To respond to your inquiry and provide the services you ask for.
• To send appointment, service and follow-up messages, including text messages if you have opted in.
• To schedule demos, assessments and appointments.
• To improve our website and services.
• To meet legal and record-keeping requirements.

Sharing your information

We do not sell your personal information. We share it only with service providers that help us run our business (such as our CRM, phone and email providers), and only as needed to provide our services, or when required by law.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Text messages

If you opt in to text messages, you can reply STOP at any time to opt out, or HELP for help. Message and data rates may apply. See our Terms for details.

Security and retention

We use reasonable safeguards to protect your information and keep it only as long as needed for the purposes above or as required by law.

Your choices

You can ask us to update or delete your information, or to stop contacting you, by emailing or calling us.

Changes to this policy

We may update this policy from time to time. The date above shows when it was last updated.

Contact us

SurgeTide Agency, Eastern North Carolina
Email: [email protected]
Phone: (910) 537-5910